Customer Service Specialist
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
Summary
CHS has an exciting opportunity in our Lubricants group. We are looking for a Customer Service Specialist. You must have excellent communication skills, both verbal and written, have the ability to learn new software systems and work in a team environment. You must be analytical, detailed, and organized, with the ability to prioritize and work independently.
Responsibilities
- Oversee the end-to-end supply chain process, including receiving, reviewing, and entering incoming lubricants orders, coordinating with designated production facilities, and ensuring timely production and delivery.
- Serve as the primary contact for CLTs, key accounts, customers, warehouses, and transportation, with a strong focus on ensuring customer satisfaction.
- Manage the approval process for marketing credits and gift card disbursements related to the gallon's incentive program.
- Maintain and strengthen relationships with both Branded and Private Label customers, ensuring ongoing satisfaction and long-term partnership.
- Analyze and resolve order-related disputes, including issues related to damaged products, mis-shipments, and invoicing discrepancies.
- May also provide technical support to company employees.
- Other duties and responsibilities as needed or assigned.
Minimum Qualifications (required)
- 3+ years of experience in Customer Support and/or Technical Support
- High School diploma or GED
Additional Qualifications
- Knowledge of Lubricants or manufacturing industries
- 5+ years of customer service or technicial customer service role
- Associates degree preferred
- Experience with JD Edwards or SAP
- Knowledge of cooperative system
- Ability to work independently
- Analytical, detailed, and organized
- Ability to thrive in a fast-paced environment with maintaining accuract and efficiency
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.
Physical Requirements
- Ability to sit, stand, bend, walk and talk
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to chscareers@chsinc.com; to verify that the communication is from CHS.
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